Dresses: The Questions Buyers Ask Most, Answered
Choosing a dress online usually comes down to the same handful of questions: what fabric will actually feel good against the skin, what size to order when you cannot try it on, and what happens if it does not work out once it arrives. Here are straightforward answers to help you decide with more confidence.
What fabric should I look for?
Fabric content tells you more than a product photo ever can. A dress labeled as a wool blend will generally hold its shape better over a season and resist wrinkling, while cotton and cotton blends breathe more easily and suit warmer rooms or layering under a coat. If a listing mentions a percentage breakdown, use it: a higher natural-fiber content usually means better drape and longer wear, while a higher synthetic content often means easier care and a lower price point. When in doubt, check the fabric details on the product page itself rather than relying on the photography, since color and texture can look different depending on lighting.
How do I pick the right size without trying it on?
Start with your own measurements rather than your usual size label, since sizing varies between brands and even between styles from the same brand. Measure bust, waist, and hip, and compare them against the specific size chart listed on the product page. Pay attention to the garment's intended fit as well: a relaxed or oversized silhouette will list different finished measurements than a fitted one, even in the same labeled size. If you are between two sizes and the dress has structure, such as a fitted bodice or a defined waist, sizing up is usually the safer choice.
What if the dress does not fit or is not what I expected?
Returns are accepted within 30 days of delivery, provided the item is unused and in its original condition and packaging. Contact us first before sending anything back, since unapproved returns are not accepted. The return shipping cost is the customer's responsibility, and a traceable shipping method is required so the return can be confirmed. Once your return is received, the refund is issued to your original payment method within 14 days. There are no exchanges: if you need a different size or color, return the original item and place a new order. Full details are on our refund policy page.
If an item arrives defective, send photo evidence and a free replacement will be arranged, no return shipping required in that case. If you change your mind very soon after ordering, cancellation is available within 3 hours of placing the order, as long as it has not yet been packed.
How long will shipping take?
Orders are processed within 1–3 business days of the cutoff time of 17:00, after which they ship from our partner warehouse in China, with tracked delivery to the US taking 7–15 business days. Shipping is free on all orders. Once your order ships, you can follow its progress from your account. For full terms, see our shipping policy.
How should I care for a dress once it arrives?
Check the care label before the first wash, since wool-blend and delicate fabrics often do better with hand washing or a gentle cycle in a mesh bag, and some pieces are best dry cleaned only. Air drying flat helps most dresses hold their shape far longer than a tumble dryer. Steaming rather than ironing directly is usually gentler on textured or structured fabrics. Store dresses on padded hangers where possible, since wire hangers can distort shoulders and necklines over time.
What if I want something more versatile than a single dress?
If you are deciding between a dress and a separates-based outfit, it is worth looking at coordinated options as well. A set built from matching pieces, such as our co-ord sets, blazer tailoring sets, or knit skirt sets, can offer more flexibility for mixing and rewearing pieces separately. Browse the full range in our dresses collection to compare styles, fabrics, and fits side by side.
Still have questions?
Our FAQ page covers additional common questions about ordering, sizing, and policies.
Contact us
Email: info@hayesbrooks.com
Service hours: Mon–Fri 9 AM–6 PM, Sat–Sun 10 AM–5 PM (America/New_York). Response within 24 business hours.
Address: Salesdreef, 3C1, 4904 SW Oosterhout, NL
For further questions, visit our contact page.