Do not sell my personal information

This page explains your rights regarding the sale and sharing of personal information, in line with the California Consumer Privacy Act (CCPA) and related state privacy laws. These rights apply regardless of where you live, and we apply the same standard to all customers.

Categories of personal information we collect

Depending on how you interact with Hayes & Brooks, we may collect the following categories of personal information:

  • Identifiers, such as your name, email address, postal address, and phone number
  • Commercial information, such as orders placed and products purchased
  • Payment information processed through our payment providers, including Visa, Mastercard, American Express, Shop Pay, Apple Pay, and Google Pay
  • Internet or network activity, such as browsing behavior on our site, collected through cookies
  • Geolocation data derived from your IP address or shipping address

For details on how cookies are used to collect browsing information, see our cookie policy. For a full account of how personal information is used and retained, see our privacy policy.

We do not sell personal information for money

Hayes & Brooks does not sell personal information in exchange for money. Certain uses of cookies and similar technologies, for example for advertising purposes, may be considered a "sale" or "sharing" of personal information under some state laws, even though no money changes hands. You have the right to opt out of this sharing.

How to opt out of sharing

You can opt out of the sharing of your personal information for cross-context behavioral advertising at any time by:

Opting out does not affect your ability to place orders, use order tracking, or receive customer service.

How we verify and respond to requests

To protect your information, we verify requests before processing them. We may ask you to confirm your name, the email address associated with your order, and details of a recent order to match you to our records. If we cannot verify your identity with reasonable certainty, we may decline the request or ask for additional information.

We respond to verified requests within 24 business hours, in line with our standard service hours: Monday to Friday 9 AM–6 PM and Saturday to Sunday 10 AM–5 PM (America/New_York).

For other questions about your rights or our data practices, see our FAQ or visit our contact page.

Contact us

Email: info@hayesbrooks.com
Address: Salesdreef, 3C1, 4904 SW Oosterhout, NL
Service hours: Mon–Fri 9 AM–6 PM, Sat–Sun 10 AM–5 PM (America/New_York)

You can also reach us through our contact page.