About us

Hayes & Brooks offers heritage knitwear and wool-blend outerwear for women who prefer a considered wardrobe over seasonal trends. The range centers on cable-knit and cashmere-blend cardigans and sweaters, half-zips, knit sets, long wool-blend overcoats, and tweed and boucle jackets — pieces meant for layering through the cooler months and wearing well beyond a single season.

Our customers tend to value quality over quantity: refined silhouettes, tactile fabrics, and understated detailing rather than fast-changing styles. Whether you are building a capsule of knitwear basics or looking for a single wool-blend coat to anchor a season of dressing, our catalogue is organized around versatility and longevity.

Why shop with us

We keep our policies plain and easy to find, so you know what to expect before and after you order.

  • Free shipping on all orders, with a full breakdown available on our shipping policy page.
  • A 30-day return window from the date of delivery, for unused items in original packaging. Details are on our refund policy page.
  • Free replacement for defective items when photo evidence is provided.
  • Order cancellation available within 3 hours of purchase, if the order has not yet been packed.
  • Secure checkout supporting Visa, Mastercard, American Express, Shop Pay, Apple Pay, and Google Pay. See payment options for more.
  • You can check the status of any order at any time through your account.

Orders ship from our partner warehouse in China, with tracked delivery to addresses in the United States in 7–15 business days. Processing takes 1–3 business days before dispatch. Questions about timing or current orders are answered on our FAQ page.

Reach us directly

Our support team responds within 24 business hours during the hours below. For anything not covered on this site, visit our contact page.